Phone Support

Live phone support is available 24/7 so your users can reach our team any time. Our phone lines are staffed by the team responsible for the most complex issues, guaranteeing that everything from a simple mail problem to a server outage is handled in real time with no delays. You get shorter hold times, quicker resolutions, and a better end user experience.

Our team also provides pre-sales, billing, and emergency handling support.

We provide the ability to review call logs, call times, and hold times so you are always in the loop.

Helpdesk Support

Support Guru will manage your help desk and delivers lightning-fast 24/7 technical, billing, and pre-sales support. 98% of the tickets we handle are resolved within the first 60 minutes, with an average response time of under 20 minutes.

At Support Guru, our first response is usually our last response. You get your problem solved as fast as possible! We handle an extremely wide scope of issues from all popular OS and control panels such as CentOS, cPanel & WHM, Plesk, H-Sphere, etc.

Live Chat

For issues that are easier to explain via text, we’ve got 24x7x365 live chat support. Capable of answering a wide range of technical, billing, and sales issues our team is always ready to help.

We have an innovative chat solution that can be integrated in to any site, or, if you prefer to use your own we can use that too. Flexibility is the name of the game with live chat, and we are ready to do what it takes to make it work for you.

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  • Support Guru specializes in the delivery of quality technical support services. We provide 24/7 Tier I, II, and III technical support via phone, email, and live chat. We have built solid expertise in Internet access, data and voice communications, application, and server management. Complete the form below to get an instant live quote/estimate for the support services you require
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About Us

Why Choose SupportGuru

Server Monitoring

Looking for a team to simply monitor your server and other web-based devices for problems. We have multiple fail-safe monitoring applications to ensure we know right away if there is an issue. Our experienced technicians monitor the system for alerts 24/7 to ensure a rapid response to any service-related issues.

If there is an issue, we will contact your Data Center to request a reboot on your behalf, all while ensuring you’re kept in the loop about your status.

Server Management

A potential client shouldn’t be the first one to know there is a server problem. The business owner shouldn’t be, either. Our live agents ensure your server software and hardware are up to date and optimized at all times to prevent outages and downtime.

Proactive and reactive server management is a key component of tech support and customer support to ensure that your processes are always up and running. We schedule updates with you, so you always know what to expect from your tech.

Emergency Server Support

Server issues can happen at any time. With Emergency Server Support, we can apply a temporary fix for a failing service to keep your operations online and keep your site up. We can then perform server audits to determine the best permanent step to fix the issues. Throughout the entire process, we keep you in the loop.

 

Don’t let your business be affected by an unavailable website and downed email server. If an emergency happens, Support Guru is here to make sure you’re up and running as quickly as possible.