Our goal is to create genuine, long lasting relationships through the constant improvement of the customer relations experience. With a team of accomplished, entirely Canadian agents who have been working in the web hosting field for years we bring an all in one solution that allows you to focus on your business while we handle your customer support. Cutting costs, increasing support uptime, and providing the absolute highest quality of support is our focus.
Live phone support is available around the clock so your users are able to reach our team at any time. Our phone lines are staffed by the same group of people who handle our most complex issues, guaranteeing that everything from a simple mail problem to a server outage is handled in real time. This translates to shorter hold times, quicker resolution, and a better end user experience.
Our team also provides pre-sales, billing, and emergency handling support.
We provide the ability to review call logs, call times, and hold times so you are always in the loop.
Support Guru will manage your help desk, and delivers lightning fast 24/7 technical, billing, and pre-sales support. 98% of the tickets we handle are resolved within the first 60 minutes, with an average response time of under 20 minutes.
Your help desk will be manned by a team of experts, meaning our first response is usually our last response. We handle an extremely wide scope of issues from all popular OS and control panels such as CentOS, cPanel & WHM, Plesk, H-Sphere, etc.
Help desk support is the meat and bones of support, and we understand that everyone has their preferred helpdesk. We are capable of using just about any help desk that you prefer, and will provide the same level of support regardless of the desk.
For issues that are easier to explain via text than chat, we've got 24x7x365 live chat support. Capable of answering a wide range of technical, billing, and sales issues our team is always ready to help.
We have an innovative chat solution that can be integrated in to any site, or, if you prefer to use your own we can use that too. Flexibility is the name of the game with live chat, and we are ready to do what it takes to make it work for you.